I signed up for my daughter to start studying there in August. But i found my daughter didn't enjoy the trial class so i informed them on the 28 July that please stop charging me for August tuition fee.
They said No, they can't stop billing my account and they will still process it in a day or two and there will be no refund. So i had no choice but informed the bank that there is an incoming transaction which I am not agree with and please block it when it goes through.
Serious, why do they need to push all the way to get money and make customer unhappy??? I thought that i can try again to see if my daughter enjoy their class in the near future but after this experience, i will not use Kumon ever again and will not recommend them to anyone
Reason of review: Return, Exchange or Cancellation Policy.
I didn't like: Unqualified instructors, Dishonest center owner.