My daughter has developmental delays and Kumon instructor Marie promised me that they will be able to help her with her studies. Two years into it and nothing has changed.
I can understand that they were not able to help but they dragged it all along without once asking for a meeting with me. I asked for a meeting with Ms Marie after a year and told her to take my daughter to lower level. I kept paying $250/month for Math and English without anything to show. My daughter would finish her homework with writing any garbage and they would resend the same homework back to her.
They would inform the nanny about my daughter not doing the homework correctly but never bothered to call me once also about it. They were very prompt in calling me when they had problem with billing though. Now, that I have had it, I decided to cancel the classes but they are asking for 30 days notice and want to charge me for another month. Even though Ms Marie herself agreed that Sonia is not benefitting and that she also thinks it should be canceled.
Isn't this exploitation where they knew very well that my daughter is not learning but they kept on going without a peep because they were getting money out of it and now that I asked to cancel they still want to charge for another month without providing any service? How can Ms Marie be so money minded where she feels no regret and shame to continue to pretend to teach my disabled daughter for 2 years and then have the audacity to charge for extra month?
Product or Service Mentioned: Kumon Program.
Reason of review: Poor customer service.
Monetary Loss: $5000.
Preferred solution: Let the company propose a solution.
I didn't like: Dishonest center owner, Asking to charge for additional month after cancellation.